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EndNote: Known Issues

This guide provides information on how to set-up and use EndNote.

Known Issues

  • Issue Installing EndNote 21 Desktop on Macs 

If you've never used EndNote desktop before, the first time you open the application from the launchpad, it will look like nothing has happened!

Don't worry, you have opened it, but without an existing library to pull up, the screen stays empty. Here are the steps for creating your first EndNote library.

  1. In the menu bar at the top of your screen, select "File > New" :

  1. Choose an un-synced folder on a local drive as the destination for your new EndNote library:
    • We recommend creating a new folder within your home folder to select as the destination for your EndNote library.

  1. Name your EndNote library:

  1. Save your new library to open it:

After you've saved and opened your EndNote desktop library, it will pop up every time you open the EndNote application in the future.

EndNote's CWYW function formatting is glitching

EndNote's CWYW function is changing fonts and highlighting the references in grey.

 

  1. Please advise them to performa field code cleanup on their document
  2. Steps: EndNote: Problematic field codes causing jumping cursor, "the range cannot be deleted" or other problems while formatting:https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-cursor-the-range-cannot-be-deleted-or-other-problems-while-formatting?language=en_US
  3. Once this is done, they can then try updating their new document again.
  4. Please ensure that a backup copy of the document is saved beforehand.
  5. The above steps will fix any corrupted documents that face problems when trying to be updated.